Terms of Service

Please read our terms & conditions carefully

These are the terms and conditions in relation to the services offered by ASP Manchester.

You are asked to to carefully read these terms and conditions prior to booking your parking service with ASP Manchester.

Please note: THE CLIENT MUST RETAIN THEIR REFERENCE NUMBER/NUMBERED RECEIPT FOR THEIR VEHICLE IN A SAFE PLACE TO PRESENT TO THEIR ASP DRIVER ON THEIR RETURN TO COLLECT THEIR VEHICLE. IN THE EVENT THAT A RECEIPT IS LOST ASP ARE ENTITLED TO REQUIRE PROOF OF THE CLIENTS’ IDENTITY.

1. BOOKING CONDITIONS:

1.1 Bookings made through our website will be considered valid by issue of a ASP booking reference number.

1.2 Bookings made via the telephone will be considered valid when confirmed by a ASP advisor, who will quote a reference number and telephone number to the client to use the service.

1.3 Bookings made by post will be considered valid when ASP sends written confirmation.

1.4 Bookings made by any agent are considered valid by the terms of their own individual terms and conditions.

1.5 All services are subject to availability.

1.6 Clients may not claim entitlement to any specified parking space or to any priority over any other client unless proof of such entitlement can be provided.

1.7 ASP reserve the right not to accept or fulfil a booking should they deem the client rude, uncooperative or the vehicle un-roadworthy etc.

2. PRICES:

2.1 Price Changes: ASP are committed to providing the highest standard and quality service, at the best prices.

Therefore throughout the year we continually review our prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.

2.2 All prices are in GBP and include VAT at the current rate of 20% unless otherwise indicated.

2.3 All bookings are subject to a non-refundable booking fee.

2.4 Daily prices may vary according to the date and length of stay.

2.5 ASP does not apply any credit card surcharges for bookings.

2.7 Payment for bookings made via the telephone is to be paid in cash to the designated ASP driver on the client’s arrival, a receipt for this payment will be provided.

2.8 If payment by card is declined, ASP refuse the right to fulfil our clients booking.

2.9 Should a booking be made using an overseas credit card, the card issuer will debit your account in your local currency at the current exchange rate at the time of booking. A conversion charge may be applicable.

2.10 Payments taken via agents are subject to their own individual terms and conditions.

2.11 For all high-sided or unusually wide vehicles: Please contact us prior to booking as there may be an extra charge.

3. CANCELLATIONS:

3.1 Clients may cancel up to 48 (working) hours prior to their time of arrival.

3.2 Clients must inform ASP of the cancellation in writing by e-mail to us or by post.

Postal cancellations will be considered active from the time/date received. Telephone cancellations may be considered but must be followed up in one of the above methods.

3.3 Cancellations may be subject to a £10.00 cancellation fee and all booking fees are non – refundable. Cancellations made with less than the required 48 (working) hours notice will not receive a refund of any kind.

3.4 ASP cannot accept liability in any circumstances where the performance of the contract is prevented by any reason of war, threat of war, natural and nuclear disaster, fire or

adverse weather conditions, riots, terrorist activities, civil strife, industrial disputes etc.

3.5 Please note that these common examples fall outside the qualifying notice and will not be refunded:

a) Short notice flight changes – it is the client’s responsibility to be informed of flight changes, and should adjust their timetable accordingly, informing ASP of any relevant changes.

b) In the event of clients parking at another chauffeur parking company or parking on-site due to late arrival they will not receive a refund.

c) Lack of confirmation details – It is the client’s responsibility to print their confirmation on completion of the booking procedure and to take those details with them. If a confirmation is emailed or posted and not received it is the client’s responsibility to contact ASP customer services to ensure they obtain the relevant details.

d) No refund available for unused or part stays.

4. MEET & GREET PARKING:

4.1 The client is advised to allow a sufficient amount of time to arrive at the Airport Terminal for the meeting time designated on the client’s paperwork or confirmed with the ASP driver when booking. Allowing for possible arrival obstructions including, road works, accidents, traffic jams, road closures and or vehicle malfunctions.

4.2 The client is to contact ASP 20 minutes prior to their arrival at the airport to reconfirm their meeting time on the telephone number provided when the booking is made. The ASP driver will wait for approximately 15 minutes once that meeting time has elapsed, unless the client has informed ASP of the delay and rescheduled a new meeting time.

(Should this occur existing clients both incoming and outgoing who are travelling on schedule will have priority over those who have re-scheduled).

4.3 On handing over the vehicle to the ASP, the client must do the following: (paragraphs 4.3.1, 4.3.2 & 4.3.3)

4.3.1 Ensure that all of the vehicles windows are securely closed.

4.3.2 That all personal property is removed from the vehicle.

4.3.3 That the only the keys to the ignition are handed to the ASP driver. (ASP cannot be held liable or responsible for any other items or keys handed in with the ignition keys and advise that clients remove these additional items prior to the hand over).

4.4 The ASP driver will have authorization and the right to take and drive the vehicle on the public highway from the client. All ASP drivers are insured by ASP for this purpose.

4.5 All vehicles will be parked at the client’s own risk. This does not include any problems arising from ASP or their employees in regards to negligence and/or breach of duty.

4.6 The client will authorize that ASP will park and take the vehicle to and from a ASP Car Park. This authorization includes moving the client’s vehicle to an alternative car park be it in the event of an accident, an emergency, to avoid an obstruction or standby car park for returning vehicles. The Clients vehicle may travel up to 45 miles round trip if needed as stated above.

4.7 Clients MUST contact the ASP driver on the telephone number provided once they have landed back into the UK and cleared customs with their luggage.

4.8 ON THE RETURN CLIENTS SHOULD INSPECT THEIR VEHICLE PRIOR TO ACCEPTING THE KEYS BACK FROM THE ASP DRIVER OR SIGNING FOR THEIR VEHICLE & PROMPTLY REPORT ANY LOSS OR DAMAGE TO ASP.

4.9 Liability will only be accepted by ASP when and to the extent that the damage/loss is caused by the negligence, wilful act, default or breach of statutory duty of ASP and/or its servants for the following: (paragraphs 4.9.1 & 4.9.2)

4.9.1 Damage to the body and/or paintwork of the vehicle, but not including superficial scratches.

4.9.2 Any defect to the vehicle that renders it un-drivable, this does not include mechanical failure. In such circumstances

ASP will cover the cost of travel for the client and person(s) to return home only (one destination) by train or taxi. ASP will not be liable for any addition costs incurred by the client such as loss of earnings and/or accommodation etc.

4.10 In the event that ASP accepts liability for any defect in which the vehicle remains drivable ASP   will arrange for one of its pre-approved repairers to contact the client direct to carry out the necessary repairs. It is also at the digression of ASP to accept quotes from the client for any repair company not on their pre-approved list if requested by the client.

4.11 Clients who return earlier than the date stated on their paperwork/arranged with ASP to reclaim their vehicle will not be entitled to any refund of any kind.

4.12 Clients who return after the date stated on their paperwork/arranged with ASP to reclaim their vehicle may be liable to pay a £10.00 charge for every additional day parked. New days start from 00:01 (1 minute past midnight).

4.13 No person including the client shall have the right to remove the vehicle prior to the full payment of the following: (paragraphs 4.13.1, 4.13.2 & 4.13.3)

4.13.1 The full fee for the parking.

4.13.2 Any additional fuel purchased by ASP for the vehicle.

4.13.3 Any recovery costs paid for by ASP in the event of a mechanical failure and/or breakdown of the vehicle.

4.14 It is the client’s duty to ensure that the vehicle is in a proper roadworthy condition prior to handing the ignition keys to the ASP driver. ASP refuse the right to not accept the ignition keys from the client and charge the client 50% of the parking fee to cover costs.

4.15 On the return clients must produce their ASP booking reference/numbered receipt when reclaiming their vehicle. In the event, the client has lost the information they will be required and entitled to provide proof of their identity before the ASP driver may hand back the ignition keys.

4.16 ASP shall not be obliged to release the vehicle to any other person(s) than those dropping off the vehicle, without first receiving written authority from the client.

5. CLIENT’S LIABILITY:

5.1 Clients will indemnify ASP and be liable for any case in the respect of death, damage or personal injury caused by the client or any person(s) with the client whilst on ASP premises or in any way arising from a breach of the warranty below (paragraph 5.2)

5.2 The client will warrant to ASP at the commencement clients’ drop off time, the client’s vehicle is in a roadworthy and safe condition. The client is in possession of a valid and current MOT (if required to by Law) and a valid road tax disc (which MUST be displayed in the front windscreen of the vehicle). In addition, there are no illegal or dangerous substances/toxins left within the vehicle.

6. EXCLUSION OF LIABILITY:

6.1 ASP does not accept liability or responsibility for damaged or punctured tyres or any scuffs and/or damage to any steel or alloy road wheels.

6.2 ASP does not accept liability or responsibility for any glass related damage to the vehicle including windscreens.

6.3 ASP does not accept liability or responsibility for any loss, damage or theft to those stated below (paragraphs 6.3.1 & 6.3.2)

6.3.1 Any personal items and/or property left in the confines of the vehicle whilst on ASP property (whether including or excluding the parking period) or:

6.3.2 For any personal property which includes luggage left by the client or any person (s) travelling with said client either whilst on ASP property or whilst the vehicle is travelling too or from the Airport too ASP premises.

6.4 ASP not accept liability or responsibility for any loss or theft as a result of the clients booking reference/numbered receipt being stolen or lost and the vehicle is subsequently handed over by a ASP driver to a third party who uses the information fraudulently to gain possession of the clients vehicle.

6.5 In the event that your car keys/car fob is lost or misplaced, ASP will be liable to replace the keys/fobs only and at the current market value for that/those items. ASP does not accept liability or responsibility to replace any household or vehicle locks as a result of said loss.

7. COMPLAINTS PROCEDURE:

7.1 This procedure does not restrict the clients’ right to pursue remedies through the Court.

7.2 All complaints must be made clear to the ASP driver in person at the time of the occurrence, and then followed up in writing (email or letter), which must be received within 10 days of your return in order to be valid.

7.3 Claims cannot be considered once vehicles have left the airport having been returned by the ASP driver to its owner so you must check your car before leaving the terminal.

Should your vehicle suffer damage whilst in our care you must immediately inform the ASP driver of the issues.

7.4 If damage is not noted at the airport terminal then it will be assumed that the vehicle was returned to the client in the same condition it was when collected by ASP and therefore no liability for claim to damage can be made against ASP.

7.5 In the event of an alleged damage to the vehicle complaint, clients will make the vehicle available for inspection by ASP prior to any repairs being carried out thereto.

7.6 You should expect to receive a reply within 14 working days upon receipt of your complaint. You will be informed of any delay and the reason for it if one should arise.

7.7 As most complaints require investigation with both the management and our staff we apologize that although we will happily discuss your complaint with you we are unable to resolve your complaint via the telephone and will require it in writing.

7.8 Clients should send their complaints to ASP Customer Services.

8. MISCELLANEOUS:

The paragraph headings do not form part of these terms and conditions and shall not be taken into account in construction or interpretation thereof.

11. MODIFICATION:

ASP may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.

12. EMAIL:

If you have any further query over a booking you have made call 0161 4366934. This does not affect your statutory rights as a consumer.

E-mails containing confirmation details are issued automatically by our system on the completion of the booking.

ASP cannot be held responsible for those details not reaching a clients inbox due to the security of said clients computer or service provider.

13. LINKS TO OTHER WEBSITES:

Our web site may contain links to websites operated by third parties. ASP does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. ASP is not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by ASP .

Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by ASP . If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. ASP is not responsible for information provided by you to third parties.