This document sets out the terms of the contract between you and us ASP Nationwide Ltd  ( ASP )

Please read these conditions carefully.
You have the right to cancel your booking within seven days of making it.
If you do, ASP will refund your money but may charge an administration fee.

What we can do:

We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle. ASP operate a meet and greet service, cars are transferred from airport terminals to our storage facility and back to the terminal or adjacent short stay car parks. ASP only park the cars in BAA-approved (short or long stay) or those with the Secured Car Park Award or similar car parks which are high quality car parks with 24-hour security . However, these car parks have public access and therefore ASP cannot accept any liability where damage is caused by third parties i.e. the terms & conditions of that car park shall apply whilst the car is parked (and is therefore outside the control of ASP) as if the customer had parked there themselves and therefore, you are advised to ensure that your own insurance covers all risks.

We will only be responsible where we are at fault:

We will provide a free parking voucher for each booking if you are kept waiting longer than one hour for the Chauffeur to arrive. If you park for longer than the period you have booked for, we will charge you the full price at the time. In the unlikely event we damage your vehicle while in our care we will have any repairs carried out at an independent inustry approved bodyshop at our own descretion.

We are not responsible for the following:

- Matters that are covered by your car or holiday insurance.
You must look to that for protection - Events outside our control, or events you have not arranged insurance cover for or have insurance excesses for.  Roadside recovery - It is the customers responsibility to have adequate cover in place prior to travel - Keys and Fobs: Please ensure a spare key/keyfob is available in the event of any loss or damage to the originals as ASP shall not be responsible for any transport/roadside recovery costs incurred as a result of non access to your vehicle. Customers should hand in only one key per car as ASP cannot be held responsible for the loss of any keys to property and any consequential loss thereafter. In the event ASP lose your car key/fob ASP shall replace it at the market value. Mechanical failures, terrorism, catastrophe or criminal activity.
- Any deterioration in the vehicle’s condition while it is with us, ie: windscreens, tyres, wheel trims, stone chips, minor scratches that are not visible due to insufficient light, dirty exterior or bad weather on departure - Property left unattended on our site or in your vehicle.- Any losses caused by you not leaving enough time for your flight.- Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
- Claims you make after leaving the site.
- Any consequential (indirect) losses.

What you must do:

Arrive in plenty of time, park where we tell you to, and not cause an obstruction.
Remove all your belongings from the vehicle.
Keep your luggage with you at all times.
Hand the vehicle over to us in a roadworthy, safe and legal condition with tax, m.o.t. ( if applicable ) , insurance and adequate fuel.Produce a receipt or some other proper authority when you come to collect the vehicle.
We can refuse to hand over the vehicle if you cannot prove that you own it.
Pay any parking charges that become due if you park longer than agreed.
We can refuse to hand over the vehicle if you do not pay these charges.
Check your vehicle carefully before leaving it with us. Check your vehicle carefully before accepting the keys on your return to the UK.

Dealing with abandoned vehicles:

We may consider your vehicle abandoned if you do not claim it at the end of your booked period.
We may serve a notice of abandonment upon you at any time after that.
The notice will be valid if we send it by pre-paid post addressed to you as the person who made the booking or the registered keeper.
If you do not respond to the notice within 28 days, we may sell the vehicle and use the money from the sale to settle any money you owe us as a result of abandoning the vehicle.
We will keep any extra money made from the sale for you until you can no longer legally reclaim it.
We have the right to take legal action to recover any expenses caused by you abandoning the vehicle.
All abandoned vehicles will be charged a standard daily rate of £10.00 . In the event the vehicle is not claimed after six months we reserve the right to inform the dvla and legally claim it.

Problems:

Problem - If you have a problem whilst at Airport Secure Parkings location: Please tell the service provider at the time as most problems can be put right immediately.
Our suppliers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
If you do not say anything at the time it may be difficult to pursue a complaint at a later stage.
Please put any outstanding issues in writing ( with receipts and photographs etc if appropriate ) to:  ASP Nationwide Ltd , Customer Relations, 3000 Aviator Way, Manchester M22 5TG or email us at customerrelations@aspmanchester.com within 6 weeks of your return to the UK.

Call Monitoring and Recording:

As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Price guarantee:

If you find the same Airport Parking product for less within 7 days of booking, tell us and well match the price or refund the difference.
Excludes offers conditional on buying other products.
If you think you have found the same product for less, we need to know so please call us but first check that the product you are comparing is the same in all aspects!

Price Changes:

Public/Bank Holidays: Please note there is a £10.00 surcharge if you are arriving or departing on 25th,26th Dec and 1st Jan . and a £20.00 surcharge if you are departing and arriving on these days. This amount is payable to the chauffeur in cash only on your outbound journey. A receipt can be obtained upon request at chauffeurparking@btinternet.com 
Airport Secure Parking  is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices.
There are likely to be some seasonal special offers and in some circumstances prices may go up.

VAT Charges:

All prices are for pre-booking and include VAT at the current rate of 17.5%
Parking in £’s per vehicle per whole or part day.

Cancellation, Amendments and Refunds:

If you need to cancel or amend a booking please call  0161 266 2270 or email bookings@aspmanchester.com.
All cancellations and amendments must be made through the booking agent.
If Airport Secure Parking  are not informed then it may not be possible to obtain a refund.
No refund is available for cancellations of bookings within 24 (twenty-four) hours of travel or afterwards.
An administration fee of £7.50 per booking applies to all other cancellations.
No refund is available for unused part stays.

Chauffeur Parking (meet & greet service)
Arrival Procedure:

Please telephone the chauffeur services number printed on your confirmation 10-15 minutes prior to your arrival at the terminal.
The chauffeur will inspect your vehicle for any damage.
You will then be asked to read and sign the standard waver.
The chauffeur will give you instructions for your return.

Please note:

Because of strict timetables it is important that you telephone 10-15 minutes before you arrive at the terminal.
The meet times you gave us when you booked is the meet time that we have scheduled you in for and any other times cannot be guaranteed.
Although the chauffeurs on duty will do their utmost to accommodate early arrivals it is your responsibility to make sure that you stick to this timetable.
If you are running early or late simply telephone and let us know in advance so that we can re schedule your rendevoux with the chauffeur.

Chauffeur Parking (meet & greet service)
Departure Procedure:

On return from your holiday, once you have cleared customs, simply call ASPs Chauffeur services phone number provided at check-in, Please proceed to the meeting point specified where the Chauffeur will deliver your vehicle.
Please inspect your vehicle for any loss or damage before you accept your keys.

High-Sided or Unusually Wide Vehicles:

No mobile homes, lorries, caravans or trailers are permitted even if multiple spaces are booked.

Unused Parking Days:

No refund available for unused part stays.

Valuables:

All clients must ensure that no items of value are left in their vehicles, as Airport Secure Parking are unable to accept liability for their possible loss.

Security Measures:

Manned 24 hrs, floodlit, cctv,regular security patrols,surrounded by electrified fence.

Disabled Access:

Chauffeur Parking (meet & greet) .

Insurance:

The chauffeur drivers carry full jockey insurance .

Valets:

It is the customers responsability to make sure there is nothing at all of any value left inside the vehicle as ASP can and will refuse to valet it. Customers must also be made aware that if the vehicle to be valeted is in a filthy dirty state on its exterior, any minor scratches that show up after the valet cannot be considered in any claim of any kind against Airport Secure Parking.  

legal disclaimer:

All vehicles are parked at the owners risk. ASP shall not be held responsible for any loss or damage to any vehicle or its contents unless the loss or damage is a direct result of ASPs neglegence. ASP reserve the right to remove your vehicle to our overspill facility if required.